Called at *:** pm est and was told Thule was cl...
A Thule customer review by GetHuman user ~Nicholas Bernardo from November 14th, 2017
Background on ~Nicholas Bernardo's case
GetHuman: ~Nicholas Bernardo - can you tell our other Thule customers when your case took place?
~Nicholas Bernardo: Yes. It was middle of the night, on November 6th.
GetHuman: Did you reach out to Thule, and if so, how?
GetHuman: And which of these common Thule customer issues best describes the reason you wanted to talk to them?
(Shows ~Nicholas Bernardo a list of common Thule problems)
~Nicholas Bernardo: "Change order" was why I was trying to call.
~Nicholas Bernardo's review of Thule customer service
GetHuman: So how would you sum up your experience for GetHuman's Thule customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Nicholas Bernardo: Called at *:** pm est and was told Thule was closed for the day....what happened to *:**pm noted on site....looks like I will be calling Yakama....take care
GetHuman: Let's quantify your experience contacting Thule. On a scale of 1 to 5, how easy is it go get help on a Thule problem?
~Nicholas Bernardo: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Nicholas Bernardo: I'd give them a three out of five on communication.
GetHuman: And what about Thule's ability to quickly and effectively address your problem?
~Nicholas Bernardo: For that I would say two out of five.
GetHuman: And finally- any advice for other Thule customers?
~Nicholas Bernardo: Call them early in the day or late. Don't forget any personal or account information you might need for Thule to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Nicholas Bernardo taken from his Thule customer service problem that occurred on November 6th, 2017.