Thunderbird: press for technical support they tell you to us...
A Thunderbird customer review by GetHuman user GetHuman-246835 from November 19th, 2017
Background on GetHuman-246835's case
GetHuman: GetHuman-246835 - can you tell our other Thunderbird customers when your case took place?
GetHuman-246835: Yes I can. It was morning, on November 10th.
GetHuman: Did you reach out to Thunderbird, and if so, how?
GetHuman: And which of these common Thunderbird customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-246835 a list of common Thunderbird problems)
GetHuman-246835: "Setup service" was why I was trying to contact.
GetHuman-246835's review of Thunderbird customer service
GetHuman: So how would you sum up your experience for GetHuman's Thunderbird customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-246835: press for technical support they tell you to use website or send email to ask question. thanks mozilla.
GetHuman: Let's quantify your experience contacting Thunderbird. On a scale of 1 to 5, how easy is it go get help on a Thunderbird problem?
GetHuman-246835: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-246835: I'd give them a two out of five on communication.
GetHuman: And what about Thunderbird's ability to quickly and effectively address your problem?
GetHuman-246835: For that I would say three out of five.
GetHuman: And finally- any advice for other Thunderbird customers?
GetHuman-246835: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Thunderbird to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-246835 taken from his Thunderbird customer service problem that occurred on November 10th, 2017.