Thymes.com: I called asking very specific questions about t...
A Thymes.com customer review by GetHuman user ~jo degeorge from November 17th, 2017
Background on ~jo degeorge's case
GetHuman: ~jo degeorge - can you tell our other Thymes.com customers when your case took place?
~jo degeorge: Sure. It was afternoon, on November 14th.
GetHuman: Did you reach out to Thymes.com, and if so, how?
GetHuman: And which of these common Thymes.com customer issues best describes the reason you wanted to talk to them?
(Shows ~jo degeorge a list of common Thymes.com problems)
~jo degeorge: "Complaint" was why I was trying to call.
~jo degeorge's review of Thymes.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Thymes.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~jo degeorge: I called asking very specific questions about the ingredients in your products. The woman on the phone, (I believe her name was Theresa) was very professional, honest and communicative. I called asking about the glycerin and honey in your products and whether or not you plan on trading with China. I am vegan used to use your fig leaf and cassis body wash and body lotion. I love them and would like to resume using them but would like to know if your glycerin (palm oil comes from a sustainable source) and where does your honey come from. If you intend to trade with China than I'm not on board because they test on animals.
GetHuman: Let's quantify your experience contacting Thymes.com. On a scale of 1 to 5, how easy is it go get help on a Thymes.com problem?
~jo degeorge: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~jo degeorge: I'd give them a three out of five on communication.
GetHuman: And what about Thymes.com's ability to quickly and effectively address your problem?
~jo degeorge: For that I would say four out of five.
GetHuman: And finally- any advice for other Thymes.com customers?
~jo degeorge: Call them early in the day or late. Don't forget any personal or account information you might need for Thymes.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~jo degeorge taken from his Thymes.com customer service problem that occurred on November 14th, 2017.
Thymes.com
4.00 of 5 stars | 1 reviews
~jo degeorge's Thymes.com Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars
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