Ticketmaster: I had bought Drake tickets and after I hit acce...

A Ticketmaster customer review by GetHuman user ~tfm from November 18th, 2017

Background on ~tfm's case

GetHuman: ~tfm - can you tell our other Ticketmaster customers when your case took place?
~tfm: Yes. It was afternoon, on November 11th.
GetHuman: Did you reach out to Ticketmaster, and if so, how?
~tfm: I used the 800-745-3000 number I found for on the GetHuman Ticketmaster customer phone number page I was on: Ticketmaster Customer Service Phone Number
GetHuman: And which of these common Ticketmaster customer issues best describes the reason you wanted to talk to them?
(Shows ~tfm a list of common Ticketmaster problems)
~tfm: "Change order" was why I was trying to call.

~tfm's review of Ticketmaster customer service

GetHuman: So how would you sum up your experience for GetHuman's Ticketmaster customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~tfm: I had bought Drake tickets and after I hit accept, the confirmation read "Warning these seats are a obstructed view". The problem was there was no warning about these seats before I hit accept. I called ticketmasters witin * mins, of the transaction and they told ME I accepted the rules and terms and it was non-refundable or exchangeable but I did not agree to those terms when I hit accept. Tickmasters was unmovable about the error of non obstructed view not being stated before I hit accept. * hours that day was spent and * hours the next day was spent trying to resolve the error of there web site. DO NOT BUY FROM TICKETMASTERS UNLESS YOUR WILLING TO ACCEPT ANY TERMS THEY WANT TO ENFORCE THAT WAS NOT STATED BEFORE ACCEPTING. IN OTHER WORDS CLICK ACCEPT TO BE ROBBED*STOLEN FROM *LIED TO AND OR TOTALLY SCREWED.
GetHuman: Let's quantify your experience contacting Ticketmaster. On a scale of 1 to 5, how easy is it go get help on a Ticketmaster problem?
~tfm: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~tfm: I'd give them a two out of five on communication.
GetHuman: And what about Ticketmaster's ability to quickly and effectively address your problem?
~tfm: For that I would say five out of five.
GetHuman: And finally- any advice for other Ticketmaster customers?
~tfm: Call them early in the day or late. Don't forget any personal or account information you might need for Ticketmaster to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~tfm taken from his Ticketmaster customer service problem that occurred on November 11th, 2017.


1.78 of 5 stars | 203 reviews

~tfm's Ticketmaster Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Ticketmaster, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Ticketmaster in any way.

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