Ticketmaster: I just purchased tickets for Jimmy Buffett in P...

A Ticketmaster customer review by GetHuman user ~Augie from November 16th, 2017

Background on ~Augie's case

GetHuman: ~Augie - can you tell our other Ticketmaster customers when your case took place?
~Augie: Yes I can. It was middle of the night, on November 10th.
GetHuman: Did you reach out to Ticketmaster, and if so, how?
~Augie: I used the 800-745-3000 number I found for on the GetHuman Ticketmaster customer phone number page I was on: Ticketmaster Customer Service Phone Number
GetHuman: And which of these common Ticketmaster customer issues best describes the reason you wanted to talk to them?
(Shows ~Augie a list of common Ticketmaster problems)
~Augie: "Complaint" was why I was trying to call.

~Augie's review of Ticketmaster customer service

GetHuman: So how would you sum up your experience for GetHuman's Ticketmaster customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Augie: I just purchased tickets for Jimmy Buffett in Phoenix and had an excellent experience with your customer representative named Pamela. I asked to be switched to the survey and it said they were having technical difficulty. I did not want to let this excellent service go by without the proper praise this representative deserve. Pamela gets excellent in all catagories.******@***.com
GetHuman: Let's quantify your experience contacting Ticketmaster. On a scale of 1 to 5, how easy is it go get help on a Ticketmaster problem?
~Augie: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Augie: I'd give them a four out of five on communication.
GetHuman: And what about Ticketmaster's ability to quickly and effectively address your problem?
~Augie: For that I would say three out of five.
GetHuman: And finally- any advice for other Ticketmaster customers?
~Augie: Call them early in the day or late. Don't forget any personal or account information you might need for Ticketmaster to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Augie taken from his Ticketmaster customer service problem that occurred on November 10th, 2017.


1.78 of 5 stars | 203 reviews

~Augie's Ticketmaster Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Ticketmaster, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Ticketmaster in any way.

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