Ticketmaster: NO CHAT. Every other company in the world is of...
A Ticketmaster customer review by GetHuman user ~JONAH from November 23rd, 2017
Background on ~JONAH's case
GetHuman: ~JONAH - can you tell our other Ticketmaster customers when your case took place?
~JONAH: Yup. It was middle of the night, on November 22nd.
GetHuman: Did you reach out to Ticketmaster, and if so, how?
GetHuman: And which of these common Ticketmaster customer issues best describes the reason you wanted to talk to them?
(Shows ~JONAH a list of common Ticketmaster problems)
~JONAH: "Purchase Problem" was why I was trying to call.
~JONAH's review of Ticketmaster customer service
GetHuman: So how would you sum up your experience for GetHuman's Ticketmaster customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~JONAH: NO CHAT. Every other company in the world is offering chat. TM is just afraid to talk to its customers face to face because they can say NO, NO, NO easier using form email responses. Fees on top of fees on top of fees ... TICKETMASTER ***** THE WORST! Someone please get rid of it already. We need other choices.
GetHuman: Let's quantify your experience contacting Ticketmaster. On a scale of 1 to 5, how easy is it go get help on a Ticketmaster problem?
~JONAH: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~JONAH: I'd give them a four out of five on communication.
GetHuman: And what about Ticketmaster's ability to quickly and effectively address your problem?
~JONAH: For that I would say one out of five.
GetHuman: And finally- any advice for other Ticketmaster customers?
~JONAH: Call them early in the day or late. Don't forget any personal or account information you might need for Ticketmaster to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~JONAH taken from his Ticketmaster customer service problem that occurred on November 22nd, 2017.