Ticketmaster: This is a I.T. retail line. They will help you...
A Ticketmaster customer review by GetHuman user ~robin combs from November 23rd, 2017
Background on ~robin combs's case
GetHuman: ~robin combs - can you tell our other Ticketmaster customers when your case took place?
~robin combs: Yes. It was late at night, on November 21st.
GetHuman: Did you reach out to Ticketmaster, and if so, how?
GetHuman: And which of these common Ticketmaster customer issues best describes the reason you wanted to talk to them?
(Shows ~robin combs a list of common Ticketmaster problems)
~robin combs: "Complaint" was why I was trying to contact.
~robin combs's review of Ticketmaster customer service
GetHuman: So how would you sum up your experience for GetHuman's Ticketmaster customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~robin combs: This is a I.T. retail line. They will help you with anything to do with retail outlets. If it has anything to do with online*phone orders, you must call CS *. This retail line will give you the correct phone *'s to call but will not transfer all calls. The best * to call is the correct department. If you have a wait time then you have a wait time. If you hang up with the correct dept you will just have to wait all the longer.
GetHuman: Let's quantify your experience contacting Ticketmaster. On a scale of 1 to 5, how easy is it go get help on a Ticketmaster problem?
~robin combs: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~robin combs: I'd give them a two out of five on communication.
GetHuman: And what about Ticketmaster's ability to quickly and effectively address your problem?
~robin combs: For that I would say three out of five.
GetHuman: And finally- any advice for other Ticketmaster customers?
~robin combs: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Ticketmaster to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~robin combs taken from his Ticketmaster customer service problem that occurred on November 21st, 2017.