Time Magazine: Excellent when speaking to the live representat...
A Time Magazine customer review by GetHuman user ~synapps from November 28th, 2017
Background on ~synapps's case
GetHuman: ~synapps - can you tell our other Time Magazine customers when your case took place?
~synapps: Yes I can. It was afternoon, on November 19th.
GetHuman: Did you reach out to Time Magazine, and if so, how?
GetHuman: And which of these common Time Magazine customer issues best describes the reason you wanted to talk to them?
(Shows ~synapps a list of common Time Magazine problems)
~synapps: "Refund a Charge" was why I was trying to call.
~synapps's review of Time Magazine customer service
GetHuman: So how would you sum up your experience for GetHuman's Time Magazine customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~synapps: Excellent when speaking to the live representative. Not good when speaking with the recording because it was supposed to give all information to the rep. and it did not. eg: the recorded voice didn't forward my temp. change of address to the representative, which was the reason for my call and I had to repeat it...so what was the point of the recording? It would be better if calls went directly to a live person.
GetHuman: Let's quantify your experience contacting Time Magazine. On a scale of 1 to 5, how easy is it go get help on a Time Magazine problem?
~synapps: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~synapps: I'd give them a two out of five on communication.
GetHuman: And what about Time Magazine's ability to quickly and effectively address your problem?
~synapps: For that I would say five out of five.
GetHuman: And finally- any advice for other Time Magazine customers?
~synapps: Call them early in the day or late. Don't forget any personal or account information you might need for Time Magazine to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~synapps taken from his Time Magazine customer service problem that occurred on November 19th, 2017.