Time Warner Road Runner: Email down, I hope the buy out by Comcast happe...
A Time Warner Road Runner customer review by GetHuman user ~Rix01 from November 22nd, 2017
Background on ~Rix01's case
GetHuman: ~Rix01 - can you tell our other Time Warner Road Runner customers when your case took place?
~Rix01: Yes I can. It was afternoon, on November 13th.
GetHuman: Did you reach out to Time Warner Road Runner, and if so, how?
GetHuman: And which of these common Time Warner Road Runner customer issues best describes the reason you wanted to talk to them?
(Shows ~Rix01 a list of common Time Warner Road Runner problems)
~Rix01: "Change plan" was why I was trying to call.
~Rix01's review of Time Warner Road Runner customer service
GetHuman: So how would you sum up your experience for GetHuman's Time Warner Road Runner customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Rix01: Email down, I hope the buy out by Comcast happens soon as there is NO ONE at Time Warner that can spell S-E-R-V-I-C-E much less provide it. This is what you get when you allow Public Utility Monopolies to exist. There is no COMPETITION which relates to a total lack of expediency where a lapse of service is involved. Why should they care? What are your choices, do without?
GetHuman: Let's quantify your experience contacting Time Warner Road Runner. On a scale of 1 to 5, how easy is it go get help on a Time Warner Road Runner problem?
~Rix01: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Rix01: I'd give them a five out of five on communication.
GetHuman: And what about Time Warner Road Runner's ability to quickly and effectively address your problem?
~Rix01: For that I would say five out of five.
GetHuman: And finally- any advice for other Time Warner Road Runner customers?
~Rix01: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Time Warner Road Runner to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Rix01 taken from his Time Warner Road Runner customer service problem that occurred on November 13th, 2017.