Time Warner Road Runner: Her accent was somewhat thick but I believe I u...

A Time Warner Road Runner customer review by GetHuman user ~adkwoman1 from November 21st, 2017

Background on ~adkwoman1's case

GetHuman: ~adkwoman1 - can you tell our other Time Warner Road Runner customers when your case took place?
~adkwoman1: Sure. It was middle of the night, on November 20th.
GetHuman: Did you reach out to Time Warner Road Runner, and if so, how?
~adkwoman1: I used a phone number I found on the GetHuman Time Warner Road Runner customer service contact info page: Contact Time Warner Road Runner Customer Service
GetHuman: And which of these common Time Warner Road Runner customer issues best describes the reason you wanted to talk to them?
(Shows ~adkwoman1 a list of common Time Warner Road Runner problems)
~adkwoman1: "Update account information" was why I was trying to call.

~adkwoman1's review of Time Warner Road Runner customer service

GetHuman: So how would you sum up your experience for GetHuman's Time Warner Road Runner customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~adkwoman1: Her accent was somewhat thick but I believe I understand everything that she said and I did that. Hopefully it will resolve my problem.
GetHuman: Let's quantify your experience contacting Time Warner Road Runner. On a scale of 1 to 5, how easy is it go get help on a Time Warner Road Runner problem?
~adkwoman1: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~adkwoman1: I'd give them a four out of five on communication.
GetHuman: And what about Time Warner Road Runner's ability to quickly and effectively address your problem?
~adkwoman1: For that I would say one out of five.
GetHuman: And finally- any advice for other Time Warner Road Runner customers?
~adkwoman1: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Time Warner Road Runner to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~adkwoman1 taken from his Time Warner Road Runner customer service problem that occurred on November 20th, 2017.

Time Warner Road Runner

3.00 of 5 stars | 32 reviews

~adkwoman1's Time Warner Road Runner Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

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