Time Warner Road Runner: I'm not a customer of Time Warner*Road Runner b...
A Time Warner Road Runner customer review by GetHuman user ~B from November 16th, 2017
Background on ~B's case
GetHuman: ~B - can you tell our other Time Warner Road Runner customers when your case took place?
~B: Yup. It was evening, on November 9th.
GetHuman: Did you reach out to Time Warner Road Runner, and if so, how?
GetHuman: And which of these common Time Warner Road Runner customer issues best describes the reason you wanted to talk to them?
(Shows ~B a list of common Time Warner Road Runner problems)
~B: "Overcharge/Strange charge" was why I was trying to call.
~B's review of Time Warner Road Runner customer service
GetHuman: So how would you sum up your experience for GetHuman's Time Warner Road Runner customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~B: I'm not a customer of Time Warner*Road Runner but have a customer who has been unable to receive email from one of their customers. After looking at the SMTP logs and checking SORBS.net I found Road Runners mail server had been blacklisted due to spam. I explained this to the customer service rep but she very rudely said she could not send this on to be resolved and hung up on me.
GetHuman: Let's quantify your experience contacting Time Warner Road Runner. On a scale of 1 to 5, how easy is it go get help on a Time Warner Road Runner problem?
~B: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~B: I'd give them a two out of five on communication.
GetHuman: And what about Time Warner Road Runner's ability to quickly and effectively address your problem?
~B: For that I would say five out of five.
GetHuman: And finally- any advice for other Time Warner Road Runner customers?
~B: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Time Warner Road Runner to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~B taken from his Time Warner Road Runner customer service problem that occurred on November 9th, 2017.