Time Warner Road Runner: I was without e-mail service for about six mont...
A Time Warner Road Runner customer review by GetHuman user ~Papa Bear from November 22nd, 2017
Background on ~Papa Bear's case
GetHuman: ~Papa Bear - can you tell our other Time Warner Road Runner customers when your case took place?
~Papa Bear: Yup. It was morning, on November 14th.
GetHuman: Did you reach out to Time Warner Road Runner, and if so, how?
GetHuman: And which of these common Time Warner Road Runner customer issues best describes the reason you wanted to talk to them?
(Shows ~Papa Bear a list of common Time Warner Road Runner problems)
~Papa Bear: "Overcharge/Strange charge" was why I was trying to call.
~Papa Bear's review of Time Warner Road Runner customer service
GetHuman: So how would you sum up your experience for GetHuman's Time Warner Road Runner customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Papa Bear: I was without e-mail service for about six months, my fault for not calling sooner. I had a problem with my password, (it was deleted, I don't know how). Anyways, I call this number and they solved my problem in a few minutes. Now my Road Runner e-mail works like a champ. Thanks Time Warner Road Runner.
GetHuman: Let's quantify your experience contacting Time Warner Road Runner. On a scale of 1 to 5, how easy is it go get help on a Time Warner Road Runner problem?
~Papa Bear: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Papa Bear: I'd give them a three out of five on communication.
GetHuman: And what about Time Warner Road Runner's ability to quickly and effectively address your problem?
~Papa Bear: For that I would say four out of five.
GetHuman: And finally- any advice for other Time Warner Road Runner customers?
~Papa Bear: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Time Warner Road Runner to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Papa Bear taken from his Time Warner Road Runner customer service problem that occurred on November 14th, 2017.