Time Warner: By far the worst costumer service ( not the rep...

A Time Warner customer review by GetHuman user ~Utterly Unamazed from November 27th, 2017

Background on ~Utterly Unamazed's case

GetHuman: ~Utterly Unamazed - can you tell our other Time Warner customers when your case took place?
~Utterly Unamazed: Yes I can. It was late at night, on November 23rd.
GetHuman: Did you reach out to Time Warner, and if so, how?
~Utterly Unamazed: I used the 800-892-4357 number I found for on the GetHuman Time Warner customer phone number page I was on: Time Warner Customer Service Phone Number
GetHuman: And which of these common Time Warner customer issues best describes the reason you wanted to talk to them?
Shows ~Utterly Unamazed a list of common Time Warner problems
~Utterly Unamazed: "Technical support" was why I was trying to call.

~Utterly Unamazed's review of Time Warner customer service

GetHuman: So how would you sum up your experience for GetHuman's Time Warner customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Utterly Unamazed: By far the worst costumer service ( not the reps but the supervisors*escalation team) I have had nothing but problems with this digital box. It wouldnt configure, tech came out(a week later) and asked why, apparently he didnt know what he was doing either... lied on the work order he turned in. I had to then set up another appt for a tech to come out, they were *.* hrs late. they showed up at *pm. I was asking the simplest troubleshooting questions they did not know how to answer. The reps wanted me to continue to set up techs day after day, I work. I have a life. I cant be at the beck and call of TWC!! This is by far the WORST SERVICE EVER!!! *Unfortunately I have to continue to use them because the apt building I live in has them as the only provider. TWC needs to get there SH*T together. Inform the reps so they can better service a customer and talk from a script, teach the supervisors to listen instead of just try to "patch" the issue. HORRIBLE HORRIBLE HORRIBLE!!! *...I wa
GetHuman: Let's quantify your experience contacting Time Warner. On a scale of 1 to 5, how easy is it go get help on a Time Warner problem?
~Utterly Unamazed: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Utterly Unamazed: I'd give them a five out of five on communication.
GetHuman: And what about Time Warner's ability to quickly and effectively address your problem?
~Utterly Unamazed: For that I would say four out of five.
GetHuman: And finally- any advice for other Time Warner customers?
~Utterly Unamazed: Call them early in the day or late. Don't forget any personal or account information you might need for Time Warner to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Utterly Unamazed taken from his Time Warner customer service problem that occurred on November 23rd, 2017.

Time Warner

2.67 of 5 stars | 597 reviews
Time Warner ReviewsTime Warner's Phone NumberAll Time Warner contact infoGeneral Time Warner customer service info
~Utterly Unamazed's Time Warner Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars
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