Time Warner: I have been a ** year TWC customer. TWC removed...
A Time Warner customer review by GetHuman user ~Gautam Bose from November 9th, 2017
Background on ~Gautam Bose's case
GetHuman: ~Gautam Bose - can you tell our other Time Warner customers when your case took place?
~Gautam Bose: Yeah. It was afternoon, on October 31st.
GetHuman: Did you reach out to Time Warner, and if so, how?
GetHuman: And which of these common Time Warner customer issues best describes the reason you wanted to talk to them?
(Shows ~Gautam Bose a list of common Time Warner problems)
~Gautam Bose: "Lower my bill" was why I was trying to call.
~Gautam Bose's review of Time Warner customer service
GetHuman: So how would you sum up your experience for GetHuman's Time Warner customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Gautam Bose: I have been a ** year TWC customer. TWC removed my international calling plan by mistake, charged me at exorbitant rates for international calls, never sent an itemized bill, acknowledged the mistake but refused to refund the extra amount they charged.Reason for no refund, I should have complained earlier. Rudest customer service ever experienced.
GetHuman: Let's quantify your experience contacting Time Warner. On a scale of 1 to 5, how easy is it go get help on a Time Warner problem?
~Gautam Bose: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Gautam Bose: I'd give them a one out of five on communication.
GetHuman: And what about Time Warner's ability to quickly and effectively address your problem?
~Gautam Bose: For that I would say four out of five.
GetHuman: And finally- any advice for other Time Warner customers?
~Gautam Bose: Call them early in the day or late. Don't forget any personal or account information you might need for Time Warner to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Gautam Bose taken from his Time Warner customer service problem that occurred on October 31st, 2017.