Time Warner: I have called, I have been transferred several...
A Time Warner customer review by GetHuman user ~paulie3 from November 24th, 2017
Background on ~paulie3's case
GetHuman: ~paulie3 - can you tell our other Time Warner customers when your case took place?
~paulie3: Yes I can. It was evening, on November 17th.
GetHuman: Did you reach out to Time Warner, and if so, how?
GetHuman: And which of these common Time Warner customer issues best describes the reason you wanted to talk to them?
(Shows ~paulie3 a list of common Time Warner problems)
~paulie3: "Cancel Service" was why I was trying to call.
~paulie3's review of Time Warner customer service
GetHuman: So how would you sum up your experience for GetHuman's Time Warner customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~paulie3: I have called, I have been transferred several times- *-*-** I turned off Cable , My room mate moved out without saying anything and the cable was in her name,*I called let them know the status and to turn off the cable and that I would take the boxes to the office in Wilmington CA ******which I didn't that Monday. I spoke with someone that said it wouldn't be a problem me keeping the phone and internet that was on this account. That sound great, will ever since I have been charged for the cable and now a new add cable box and service and I have Direct TV NOW. I haven't had time warner since *-*-** and I'm vert upset that after every call they say it all fixed no worries and the next bill comes and its still there. Please help me the phone on the account is ***-***-**** and address **** no cabrillo Ave san pedro calif ***** I have been patient I have tried to stay calm. Really this is total poor service and sad to say I really liked cable was even thinking of coming back to it bec
GetHuman: Let's quantify your experience contacting Time Warner. On a scale of 1 to 5, how easy is it go get help on a Time Warner problem?
~paulie3: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~paulie3: I'd give them a one out of five on communication.
GetHuman: And what about Time Warner's ability to quickly and effectively address your problem?
~paulie3: For that I would say two out of five.
GetHuman: And finally- any advice for other Time Warner customers?
~paulie3: Call them early in the day or late. Don't forget any personal or account information you might need for Time Warner to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~paulie3 taken from his Time Warner customer service problem that occurred on November 17th, 2017.