Time Warner: I have not had many issues since if I do get so...
A Time Warner customer review by GetHuman user ~jackfrost4833 from November 26th, 2017
Background on ~jackfrost4833's case
GetHuman: ~jackfrost4833 - can you tell our other Time Warner customers when your case took place?
~jackfrost4833: Yeah. It was morning, on November 20th.
GetHuman: Did you reach out to Time Warner, and if so, how?
GetHuman: And which of these common Time Warner customer issues best describes the reason you wanted to talk to them?
(Shows ~jackfrost4833 a list of common Time Warner problems)
~jackfrost4833: "Lower my bill" was why I was trying to call.
~jackfrost4833's review of Time Warner customer service
GetHuman: So how would you sum up your experience for GetHuman's Time Warner customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~jackfrost4833: I have not had many issues since if I do get someone that is rude or don't know that they are talking about, I just hang up and get a different person. I do work in c*s and there are quite a lot of rude customers as well as agents but not understanding that you have a bill due is really out of this world. Everyone has a bill to pay every month but for some reason, the customers at TWC think that by not looking at their bill or not receiving a statement, it gives them the right to be rude even though it has nothing to do with this department. Maybe check your bill and you would not have these issues. The excuse of I work and don't have time is how these companies are getting away with those people that don't pay attention at all and just sign up for service just because they need it and no even knowing how much service they need to. Quite amusing I must say the TWC customers.
GetHuman: Let's quantify your experience contacting Time Warner. On a scale of 1 to 5, how easy is it go get help on a Time Warner problem?
~jackfrost4833: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~jackfrost4833: I'd give them a five out of five on communication.
GetHuman: And what about Time Warner's ability to quickly and effectively address your problem?
~jackfrost4833: For that I would say one out of five.
GetHuman: And finally- any advice for other Time Warner customers?
~jackfrost4833: Call them early in the day or late. Don't forget any personal or account information you might need for Time Warner to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~jackfrost4833 taken from his Time Warner customer service problem that occurred on November 20th, 2017.