Time Warner: I spoke with * different reps in various countr...
A Time Warner customer review by GetHuman user ~Time Warner Monkey Call Center from November 26th, 2017
Background on ~Time Warner Monkey Call Center's case
GetHuman: ~Time Warner Monkey Call Center - can you tell our other Time Warner customers when your case took place?
~Time Warner Monkey Call Center: Yup. It was afternoon, on November 23rd.
GetHuman: Did you reach out to Time Warner, and if so, how?
GetHuman: And which of these common Time Warner customer issues best describes the reason you wanted to talk to them?
(Shows ~Time Warner Monkey Call Center a list of common Time Warner problems)
~Time Warner Monkey Call Center: "Account Access" was why I was trying to call.
~Time Warner Monkey Call Center's review of Time Warner customer service
GetHuman: So how would you sum up your experience for GetHuman's Time Warner customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Time Warner Monkey Call Center: I spoke with * different reps in various countries and accents before I found someone who could help. It is clear where Time Warner priorities lie.
GetHuman: Let's quantify your experience contacting Time Warner. On a scale of 1 to 5, how easy is it go get help on a Time Warner problem?
~Time Warner Monkey Call Center: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Time Warner Monkey Call Center: I'd give them a three out of five on communication.
GetHuman: And what about Time Warner's ability to quickly and effectively address your problem?
~Time Warner Monkey Call Center: For that I would say five out of five.
GetHuman: And finally- any advice for other Time Warner customers?
~Time Warner Monkey Call Center: Call them early in the day or late. Don't forget any personal or account information you might need for Time Warner to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Time Warner Monkey Call Center taken from his Time Warner customer service problem that occurred on November 23rd, 2017.