Time Warner: I've been trying to get information on why MSG...
A Time Warner customer review by GetHuman user ~Professor TK from November 8th, 2017
Background on ~Professor TK's case
GetHuman: ~Professor TK - can you tell our other Time Warner customers when your case took place?
~Professor TK: Yeah. It was late at night, on October 31st.
GetHuman: Did you reach out to Time Warner, and if so, how?
GetHuman: And which of these common Time Warner customer issues best describes the reason you wanted to talk to them?
(Shows ~Professor TK a list of common Time Warner problems)
~Professor TK: "Technical Support" was why I was trying to call.
~Professor TK's review of Time Warner customer service
GetHuman: So how would you sum up your experience for GetHuman's Time Warner customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Professor TK: I've been trying to get information on why MSG was removed from TW cable in NY state and keep running into a stone wall. They just don't care.
GetHuman: Let's quantify your experience contacting Time Warner. On a scale of 1 to 5, how easy is it go get help on a Time Warner problem?
~Professor TK: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Professor TK: I'd give them a one out of five on communication.
GetHuman: And what about Time Warner's ability to quickly and effectively address your problem?
~Professor TK: For that I would say two out of five.
GetHuman: And finally- any advice for other Time Warner customers?
~Professor TK: Call them early in the day or late. Don't forget any personal or account information you might need for Time Warner to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Professor TK taken from his Time Warner customer service problem that occurred on October 31st, 2017.