Time Warner: This company ***** ***!!! took them * visits to...
A Time Warner customer review by GetHuman user ~fm7363 from November 14th, 2017
Background on ~fm7363's case
GetHuman: ~fm7363 - can you tell our other Time Warner customers when your case took place?
~fm7363: Sure. It was evening, on November 12th.
GetHuman: Did you reach out to Time Warner, and if so, how?
GetHuman: And which of these common Time Warner customer issues best describes the reason you wanted to talk to them?
(Shows ~fm7363 a list of common Time Warner problems)
~fm7363: "Technical support" was why I was trying to call.
~fm7363's review of Time Warner customer service
GetHuman: So how would you sum up your experience for GetHuman's Time Warner customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~fm7363: This company ***** ***!!! took them * visits to get what should have been a simple install. Then one technician pushed a hole in my ceiling. After all this, I got my first bill which was supposed to be $**.** bundle package per month with a $**.** install fee. Plus taxes and fees and movies if rented.... I have rented * movies so far and my bill is over $*** more than agreed. I keep getting transfereed and can not get in touch with a supervisor at all after * attempts and being promised that they will have one contact me. F time warner!! do not go with this company.*call me and i will explain more ***-***-****
GetHuman: Let's quantify your experience contacting Time Warner. On a scale of 1 to 5, how easy is it go get help on a Time Warner problem?
~fm7363: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~fm7363: I'd give them a three out of five on communication.
GetHuman: And what about Time Warner's ability to quickly and effectively address your problem?
~fm7363: For that I would say five out of five.
GetHuman: And finally- any advice for other Time Warner customers?
~fm7363: Call them early in the day or late. Don't forget any personal or account information you might need for Time Warner to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~fm7363 taken from his Time Warner customer service problem that occurred on November 12th, 2017.