Time warner has had so many issues with there o...
A Time Warner customer review by GetHuman user ~Lites29 from November 21st, 2017
Background on ~Lites29's case
GetHuman: ~Lites29 - can you tell our other Time Warner customers when your case took place?
~Lites29: Yes I can. It was morning, on November 14th.
GetHuman: Did you reach out to Time Warner, and if so, how?
GetHuman: And which of these common Time Warner customer issues best describes the reason you wanted to talk to them?
(Shows ~Lites29 a list of common Time Warner problems)
~Lites29: "Make a payment" was why I was trying to call.
~Lites29's review of Time Warner customer service
GetHuman: So how would you sum up your experience for GetHuman's Time Warner customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Lites29: Time warner has had so many issues with there on demand feature. It's been * weeks out of * weeks it has only worked for me once. I hope that now that Comcast has taken them over this is not a sign of what's to come. I was visiting my son in Denver they totally messed up his acct. didn't close an acct from previous address it took them * phones calls o retify the situation over a week and a half period. It was all their error and everytime we thought it was resolved he would get another phone call about an unpaid acct which he had made a total of $***.** over * months and his service per month is only $***. Poor service all aroung
GetHuman: Let's quantify your experience contacting Time Warner. On a scale of 1 to 5, how easy is it go get help on a Time Warner problem?
~Lites29: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Lites29: I'd give them a one out of five on communication.
GetHuman: And what about Time Warner's ability to quickly and effectively address your problem?
~Lites29: For that I would say two out of five.
GetHuman: And finally- any advice for other Time Warner customers?
~Lites29: Call them early in the day or late. Don't forget any personal or account information you might need for Time Warner to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Lites29 taken from his Time Warner customer service problem that occurred on November 14th, 2017.