TimeLife.com: Ordered**** CD set off a commercial on Tv. Was...
A TimeLife.com customer review by GetHuman user GetHuman-404814 from November 18th, 2017
Background on GetHuman-404814's case
GetHuman: GetHuman-404814 - can you tell our other TimeLife.com customers when your case took place?
GetHuman-404814: Yes. It was middle of the night, on November 9th.
GetHuman: Did you reach out to TimeLife.com, and if so, how?
GetHuman: And which of these common TimeLife.com customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-404814 a list of common TimeLife.com problems)
GetHuman-404814: "Warranty claim" was why I was trying to call.
GetHuman-404814's review of TimeLife.com customer service
GetHuman: So how would you sum up your experience for GetHuman's TimeLife.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-404814: Ordered**** CD set off a commercial on Tv. Was told I would receive email *confirmation. Never did. When I called customer service I spoke with a very rude agent who said the order must not have gone thru and acted SD if I should have called them to place order. I called the number that was on TV. I didn't even have customer service number when I ordered. I got it when I called TV number back. It took them ** minutes to find customer service number. I didn't reorder because there seems to be something fishy going on. I hope not because they *have my credit card info.
GetHuman: Let's quantify your experience contacting TimeLife.com. On a scale of 1 to 5, how easy is it go get help on a TimeLife.com problem?
GetHuman-404814: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-404814: I'd give them a one out of five on communication.
GetHuman: And what about TimeLife.com's ability to quickly and effectively address your problem?
GetHuman-404814: For that I would say four out of five.
GetHuman: And finally- any advice for other TimeLife.com customers?
GetHuman-404814: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for TimeLife.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-404814 taken from his TimeLife.com customer service problem that occurred on November 9th, 2017.
TimeLife.com
1.00 of 5 stars | 1 reviews
GetHuman-404814's TimeLife.com Review
Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
2 out of 5 stars
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