TomTom: if their software is as bad as customer service...
A TomTom customer review by GetHuman user GetHuman-380480 from November 28th, 2017
Background on GetHuman-380480's case
GetHuman: GetHuman-380480 - can you tell our other TomTom customers when your case took place?
GetHuman-380480: Yes I can. It was evening, on November 21st.
GetHuman: Did you reach out to TomTom, and if so, how?
GetHuman: And which of these common TomTom customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-380480 a list of common TomTom problems)
GetHuman-380480: "Repairs" was why I was trying to contact.
GetHuman-380480's review of TomTom customer service
GetHuman: So how would you sum up your experience for GetHuman's TomTom customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-380480: if their software is as bad as customer service, that explains all complaints about device. "no maps found"? no solution!!! im going with garmin for sure
GetHuman: Let's quantify your experience contacting TomTom. On a scale of 1 to 5, how easy is it go get help on a TomTom problem?
GetHuman-380480: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-380480: I'd give them a three out of five on communication.
GetHuman: And what about TomTom's ability to quickly and effectively address your problem?
GetHuman-380480: For that I would say two out of five.
GetHuman: And finally- any advice for other TomTom customers?
GetHuman-380480: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for TomTom to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-380480 taken from his TomTom customer service problem that occurred on November 21st, 2017.