Toolfetch.com: Toolfetch does not stand behind the products th...
A Toolfetch.com customer review by GetHuman user ~Don52 from November 17th, 2017
Background on ~Don52's case
GetHuman: ~Don52 - can you tell our other Toolfetch.com customers when your case took place?
~Don52: Yeah. It was afternoon, on November 10th.
GetHuman: Did you reach out to Toolfetch.com, and if so, how?
GetHuman: And which of these common Toolfetch.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Don52 a list of common Toolfetch.com problems)
~Don52: "Overcharge/Strange charge" was why I was trying to call.
~Don52's review of Toolfetch.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Toolfetch.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Don52: Toolfetch does not stand behind the products they sell and apparently they don't accept returns. I purchased a torque wrench from them that was defective right out of the box. They told me to return it to the manufacturer. I don't want to buy something and immediately have to send it to the manufacturer for repairs. They refused to exchange it or give me a refund. Worst experiance I've ever had with a retailer.
GetHuman: Let's quantify your experience contacting Toolfetch.com. On a scale of 1 to 5, how easy is it go get help on a Toolfetch.com problem?
~Don52: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Don52: I'd give them a three out of five on communication.
GetHuman: And what about Toolfetch.com's ability to quickly and effectively address your problem?
~Don52: For that I would say two out of five.
GetHuman: And finally- any advice for other Toolfetch.com customers?
~Don52: Call them early in the day or late. Don't forget any personal or account information you might need for Toolfetch.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Don52 taken from his Toolfetch.com customer service problem that occurred on November 10th, 2017.
Toolfetch.com
1.00 of 5 stars | 1 reviews
~Don52's Toolfetch.com Review
Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars
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