"I have an issue with TopHatter"
A TopHatter customer review by GetHuman user GetHuman-rgwaymir from December 8th, 2017
Background on GetHuman-rgwaymir's case
GetHuman: GetHuman-rgwaymir - can you tell our other TopHatter customers when your case took place?
GetHuman-rgwaymir: Yeah. It was morning, on December 6th.
GetHuman: Did you reach out to TopHatter, and if so, how?
GetHuman: And which of these common TopHatter customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-rgwaymir a list of common TopHatter problems)
GetHuman-rgwaymir: "Account Access" was why I was trying to contact.
GetHuman-rgwaymir's review of TopHatter customer service
GetHuman: So how would you sum up your experience for GetHuman's TopHatter customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-rgwaymir: "I have an issue with TopHatter"
GetHuman: Can you tell the rest of us a bit more from what happened on 12/06/17?
GetHuman-rgwaymir: cant complate transaction error ***.i have money on my account why tophatter not letting me pay for the item that I won.ive been sending tophatter a complain problem at least ** times already.I would love to continue shopping with tophatter but i cant evrey time i click pay now it says error *** cant complate the transaction.please somebody help me.tank you
GetHuman: Let's quantify your experience contacting TopHatter. On a scale of 1 to 5, how easy is it go get help on a TopHatter problem?
GetHuman-rgwaymir: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-rgwaymir: I'd give them a five out of five on communication.
GetHuman: And what about TopHatter's ability to quickly and effectively address your problem?
GetHuman-rgwaymir: For that I would say four out of five.
GetHuman: And finally- any advice for other TopHatter customers?
GetHuman-rgwaymir: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for TopHatter to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-rgwaymir taken from his TopHatter customer service problem that occurred on December 6th, 2017.
TopHatter
4.90 of 5 stars | 90 reviews
GetHuman-rgwaymir's TopHatter Review
Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
5 out of 5 stars
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