Topbrandvitamins.com: Order shipped by carrier other than the one I r...
A Topbrandvitamins.com customer review by GetHuman user ~martha from November 8th, 2017
Background on ~martha's case
GetHuman: ~martha - can you tell our other Topbrandvitamins.com customers when your case took place?
~martha: Yes. It was morning, on November 5th.
GetHuman: Did you reach out to Topbrandvitamins.com, and if so, how?
GetHuman: And which of these common Topbrandvitamins.com customer issues best describes the reason you wanted to talk to them?
(Shows ~martha a list of common Topbrandvitamins.com problems)
~martha: "Cancel order" was why I was trying to call.
~martha's review of Topbrandvitamins.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Topbrandvitamins.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~martha: Order shipped by carrier other than the one I requested (and paid for). When I called to check, found the *-*** number non-functioning. Called the toll number and waited on hold ** minutes. Agent unable to help me, told me I would receive a call back "later." He was impatient with me, telling me I "didn't have anything to worry about." Though they advertise they are BBB accredited on website, in reality they are not. This is a very sketchy, unprofessional business. Will not use again.
GetHuman: Let's quantify your experience contacting Topbrandvitamins.com. On a scale of 1 to 5, how easy is it go get help on a Topbrandvitamins.com problem?
~martha: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~martha: I'd give them a one out of five on communication.
GetHuman: And what about Topbrandvitamins.com's ability to quickly and effectively address your problem?
~martha: For that I would say two out of five.
GetHuman: And finally- any advice for other Topbrandvitamins.com customers?
~martha: Call them early in the day or late. Don't forget any personal or account information you might need for Topbrandvitamins.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~martha taken from his Topbrandvitamins.com customer service problem that occurred on November 5th, 2017.
Topbrandvitamins.com
1.00 of 5 stars | 31 reviews
~martha's Topbrandvitamins.com Review
Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars
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