Toshiba: I had to call in three times and I've wasted se...
A Toshiba customer review by GetHuman user GetHuman-308059 from November 21st, 2017
Background on GetHuman-308059's case
GetHuman: GetHuman-308059 - can you tell our other Toshiba customers when your case took place?
GetHuman-308059: Yes. It was afternoon, on November 12th.
GetHuman: Did you reach out to Toshiba, and if so, how?
GetHuman: And which of these common Toshiba customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-308059 a list of common Toshiba problems)
GetHuman-308059: "Warranty claim" was why I was trying to call.
GetHuman-308059's review of Toshiba customer service
GetHuman: So how would you sum up your experience for GetHuman's Toshiba customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-308059: I had to call in three times and I've wasted several hours on hold for a tablet that I just bought * months ago. Also, I have to pay $** to ship the tablet to them to fix.
GetHuman: Let's quantify your experience contacting Toshiba. On a scale of 1 to 5, how easy is it go get help on a Toshiba problem?
GetHuman-308059: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-308059: I'd give them a one out of five on communication.
GetHuman: And what about Toshiba's ability to quickly and effectively address your problem?
GetHuman-308059: For that I would say one out of five.
GetHuman: And finally- any advice for other Toshiba customers?
GetHuman-308059: Call them early in the day or late. Don't forget any personal or account information you might need for Toshiba to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-308059 taken from his Toshiba customer service problem that occurred on November 12th, 2017.