I was on the phone for two hours with Toshiba S...
A Toshiba customer review by GetHuman user ~Bob from November 21st, 2017
Background on ~Bob's case
GetHuman: ~Bob - can you tell our other Toshiba customers when your case took place?
~Bob: Yes I can. It was middle of the night, on November 15th.
GetHuman: Did you reach out to Toshiba, and if so, how?
GetHuman: And which of these common Toshiba customer issues best describes the reason you wanted to talk to them?
(Shows ~Bob a list of common Toshiba problems)
~Bob: "Warranty claim" was why I was trying to call.
~Bob's review of Toshiba customer service
GetHuman: So how would you sum up your experience for GetHuman's Toshiba customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Bob: I was on the phone for two hours with Toshiba Support(a woman named Leslie). A Juan joined. Problem not fixed. Call abruptly terminated.
GetHuman: Let's quantify your experience contacting Toshiba. On a scale of 1 to 5, how easy is it go get help on a Toshiba problem?
~Bob: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Bob: I'd give them a three out of five on communication.
GetHuman: And what about Toshiba's ability to quickly and effectively address your problem?
~Bob: For that I would say two out of five.
GetHuman: And finally- any advice for other Toshiba customers?
~Bob: Call them early in the day or late. Don't forget any personal or account information you might need for Toshiba to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Bob taken from his Toshiba customer service problem that occurred on November 15th, 2017.