Toshiba: My experience with a "lemon" laptop- * times re...
A Toshiba customer review by GetHuman user ~JoJo from November 15th, 2017
Background on ~JoJo's case
GetHuman: ~JoJo - can you tell our other Toshiba customers when your case took place?
~JoJo: Yes I can. It was late at night, on November 9th.
GetHuman: Did you reach out to Toshiba, and if so, how?
GetHuman: And which of these common Toshiba customer issues best describes the reason you wanted to talk to them?
(Shows ~JoJo a list of common Toshiba problems)
~JoJo: "Return an Order" was why I was trying to call.
~JoJo's review of Toshiba customer service
GetHuman: So how would you sum up your experience for GetHuman's Toshiba customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~JoJo: My experience with a "lemon" laptop- * times return repair within the first * months- and the rude- do nothing but read a script rep- until the third repair and they finally sent me to a US call number- *I will never buy Toshiba again -in fact I will never buy a PC again- $*** will go to Apple next time.*When will these companies figure it out?? They obviously are more concerned with profits than customers.*Just don't buy Toshiba- and stay away from Staples extended warranty- not much better with helping customers.
GetHuman: Let's quantify your experience contacting Toshiba. On a scale of 1 to 5, how easy is it go get help on a Toshiba problem?
~JoJo: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~JoJo: I'd give them a five out of five on communication.
GetHuman: And what about Toshiba's ability to quickly and effectively address your problem?
~JoJo: For that I would say one out of five.
GetHuman: And finally- any advice for other Toshiba customers?
~JoJo: Call them early in the day or late. Don't forget any personal or account information you might need for Toshiba to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~JoJo taken from his Toshiba customer service problem that occurred on November 9th, 2017.