Total Wireless: My ZTE won't use the data I turn it on an it do...
A Total Wireless customer review by GetHuman user GetHuman59510 from December 8th, 2017
Background on GetHuman59510's case
GetHuman: GetHuman59510 - can you tell our other Total Wireless customers when your case took place?
GetHuman59510: Yeah. It was afternoon, on November 30th.
GetHuman: Did you reach out to Total Wireless, and if so, how?
GetHuman: And which of these common Total Wireless customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman59510 a list of common Total Wireless problems)
GetHuman59510: "Technical Support" was why I was trying to call.
GetHuman59510's review of Total Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's Total Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman59510: My ZTE won't use the data I turn it on an it don't work
GetHuman: Can you tell the rest of us a bit more from what happened on 11/30/17?
GetHuman59510: I got my ZTE yesterday an WiFi works but my data don't work an I've turned it on
GetHuman: Let's quantify your experience contacting Total Wireless. On a scale of 1 to 5, how easy is it go get help on a Total Wireless problem?
GetHuman59510: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman59510: I'd give them a two out of five on communication.
GetHuman: And what about Total Wireless's ability to quickly and effectively address your problem?
GetHuman59510: For that I would say five out of five.
GetHuman: And finally- any advice for other Total Wireless customers?
GetHuman59510: Call them early in the day or late. Don't forget any personal or account information you might need for Total Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman59510 taken from his Total Wireless customer service problem that occurred on November 30th, 2017.
Total Wireless
4.30 of 5 stars | 17 reviews
GetHuman59510's Total Wireless Review
Difficulty of finding help
5 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars
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