Totalhockey.com: * pairs of faulty Bauer MX* skates. I was deal...
A Totalhockey.com customer review by GetHuman user ~HateTotalHockey from November 24th, 2017
Background on ~HateTotalHockey's case
GetHuman: ~HateTotalHockey - can you tell our other Totalhockey.com customers when your case took place?
~HateTotalHockey: Sure. It was evening, on November 21st.
GetHuman: Did you reach out to Totalhockey.com, and if so, how?
GetHuman: And which of these common Totalhockey.com customer issues best describes the reason you wanted to talk to them?
(Shows ~HateTotalHockey a list of common Totalhockey.com problems)
~HateTotalHockey: "Track order" was why I was trying to call.
~HateTotalHockey's review of Totalhockey.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Totalhockey.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~HateTotalHockey: * pairs of faulty Bauer MX* skates. I was dealing with customer service manager Nick Webb. Nick is very much out of his element as a manager of any kind. He made mistake after mistake. Lied. He even told me that "I did not do everything I could have to resolve this matter". It's been over a month since I first ordered a pair of skates. I still don't have skates or a refund. I spoke with Dave the assistant sales manager, he told me "I just don't care about this as much as you do, when I leave work tonight I'm not going to think about it again". I would highly recommend you buy from anywhere else.
GetHuman: Let's quantify your experience contacting Totalhockey.com. On a scale of 1 to 5, how easy is it go get help on a Totalhockey.com problem?
~HateTotalHockey: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~HateTotalHockey: I'd give them a three out of five on communication.
GetHuman: And what about Totalhockey.com's ability to quickly and effectively address your problem?
~HateTotalHockey: For that I would say four out of five.
GetHuman: And finally- any advice for other Totalhockey.com customers?
~HateTotalHockey: Call them early in the day or late. Don't forget any personal or account information you might need for Totalhockey.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~HateTotalHockey taken from his Totalhockey.com customer service problem that occurred on November 21st, 2017.
Totalhockey.com
1.00 of 5 stars | 3 reviews
~HateTotalHockey's Totalhockey.com Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
3 out of 5 stars
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