Totsy.com: My card has been charged for item I have alread...
A Totsy.com customer review by GetHuman user ~Amoras Mommy from November 10th, 2017
Background on ~Amoras Mommy's case
GetHuman: ~Amoras Mommy - can you tell our other Totsy.com customers when your case took place?
~Amoras Mommy: Yes I can. It was evening, on November 7th.
GetHuman: Did you reach out to Totsy.com, and if so, how?
GetHuman: And which of these common Totsy.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Amoras Mommy a list of common Totsy.com problems)
~Amoras Mommy: "Change order" was why I was trying to call.
~Amoras Mommy's review of Totsy.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Totsy.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Amoras Mommy: My card has been charged for item I have already received. Totsy is not even showing that I have received my item and has now charged me twice for same item they say i did not receive. Woman on the phone did not believe me when I say I received item straight from company and not from totsy warehouse. I now have to fax my bank statement proving that I have already been charged for item for them to release funds back to my account for the second unnecessary charge made to my account.
GetHuman: Let's quantify your experience contacting Totsy.com. On a scale of 1 to 5, how easy is it go get help on a Totsy.com problem?
~Amoras Mommy: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Amoras Mommy: I'd give them a two out of five on communication.
GetHuman: And what about Totsy.com's ability to quickly and effectively address your problem?
~Amoras Mommy: For that I would say one out of five.
GetHuman: And finally- any advice for other Totsy.com customers?
~Amoras Mommy: Call them early in the day or late. Don't forget any personal or account information you might need for Totsy.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Amoras Mommy taken from his Totsy.com customer service problem that occurred on November 7th, 2017.