Totsy.com: This company needs someone to take over and sha...
A Totsy.com customer review by GetHuman user ~gdc from November 8th, 2017
Background on ~gdc's case
GetHuman: ~gdc - can you tell our other Totsy.com customers when your case took place?
~gdc: Yes I can. It was middle of the night, on November 4th.
GetHuman: Did you reach out to Totsy.com, and if so, how?
GetHuman: And which of these common Totsy.com customer issues best describes the reason you wanted to talk to them?
(Shows ~gdc a list of common Totsy.com problems)
~gdc: "Overcharge/Strange charge" was why I was trying to call.
~gdc's review of Totsy.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Totsy.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~gdc: This company needs someone to take over and shake up things. WORST customer service ever! Ordering anything off this site is a nightmare and listening to fingernails on a chalk board would better. Emailed them as to where my package was, no reply what so ever. From placing order to payment and on to receiving your package...I could manufacture it faster!! Will not ever again order from here, or recommend it to anyone!! Guess you get what you pay for!
GetHuman: Let's quantify your experience contacting Totsy.com. On a scale of 1 to 5, how easy is it go get help on a Totsy.com problem?
~gdc: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~gdc: I'd give them a one out of five on communication.
GetHuman: And what about Totsy.com's ability to quickly and effectively address your problem?
~gdc: For that I would say one out of five.
GetHuman: And finally- any advice for other Totsy.com customers?
~gdc: Call them early in the day or late. Don't forget any personal or account information you might need for Totsy.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~gdc taken from his Totsy.com customer service problem that occurred on November 4th, 2017.