Totsy.com: waited for ** minutes, finally picked up, I was...
A Totsy.com customer review by GetHuman user GetHuman-297035 from November 9th, 2017
Background on GetHuman-297035's case
GetHuman: GetHuman-297035 - can you tell our other Totsy.com customers when your case took place?
GetHuman-297035: Yes I can. It was middle of the night, on November 4th.
GetHuman: Did you reach out to Totsy.com, and if so, how?
GetHuman: And which of these common Totsy.com customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-297035 a list of common Totsy.com problems)
GetHuman-297035: "Make a purchase" was why I was trying to call.
GetHuman-297035's review of Totsy.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Totsy.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-297035: waited for ** minutes, finally picked up, I was calling to find out where my order was, after being put on hold the person came back on the line and said they were transferring me to billing, not sure why, didn't have a chance to ask, then I was disconnected. Back on hold again.....
GetHuman: Let's quantify your experience contacting Totsy.com. On a scale of 1 to 5, how easy is it go get help on a Totsy.com problem?
GetHuman-297035: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-297035: I'd give them a two out of five on communication.
GetHuman: And what about Totsy.com's ability to quickly and effectively address your problem?
GetHuman-297035: For that I would say one out of five.
GetHuman: And finally- any advice for other Totsy.com customers?
GetHuman-297035: Call them early in the day or late. Don't forget any personal or account information you might need for Totsy.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-297035 taken from his Totsy.com customer service problem that occurred on November 4th, 2017.