Toys ''R'' Us: Basically I resolved my own issue. The rep was...
A Toys ''R'' Us customer review by GetHuman user GetHuman-166059 from November 25th, 2017
Background on GetHuman-166059's case
GetHuman: GetHuman-166059 - can you tell our other Toys ''R'' Us customers when your case took place?
GetHuman-166059: Yes. It was late at night, on November 16th.
GetHuman: Did you reach out to Toys ''R'' Us, and if so, how?
GetHuman: And which of these common Toys ''R'' Us customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-166059 a list of common Toys ''R'' Us problems)
GetHuman-166059: "Warranty claim" was why I was trying to call.
GetHuman-166059's review of Toys ''R'' Us customer service
GetHuman: So how would you sum up your experience for GetHuman's Toys ''R'' Us customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-166059: Basically I resolved my own issue. The rep was very nice and courteous, but really only offered guesses as to what the order problem could be. I ended up reordering online while on the phone with rep. No real answers provided by the rep.
GetHuman: Let's quantify your experience contacting Toys ''R'' Us. On a scale of 1 to 5, how easy is it go get help on a Toys ''R'' Us problem?
GetHuman-166059: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-166059: I'd give them a three out of five on communication.
GetHuman: And what about Toys ''R'' Us's ability to quickly and effectively address your problem?
GetHuman-166059: For that I would say two out of five.
GetHuman: And finally- any advice for other Toys ''R'' Us customers?
GetHuman-166059: Call them early in the day or late. Don't forget any personal or account information you might need for Toys ''R'' Us to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-166059 taken from his Toys ''R'' Us customer service problem that occurred on November 16th, 2017.