Toys ''R'' Us: I WILL NEVER SHOP AT TOYS'R'US AGAIN.UPS LOST M...
A Toys ''R'' Us customer review by GetHuman user ~ nicole from November 25th, 2017
Background on ~ nicole 's case
GetHuman: ~ nicole - can you tell our other Toys ''R'' Us customers when your case took place?
~ nicole : Sure. It was afternoon, on November 19th.
GetHuman: Did you reach out to Toys ''R'' Us, and if so, how?
GetHuman: And which of these common Toys ''R'' Us customer issues best describes the reason you wanted to talk to them?
(Shows ~ nicole a list of common Toys ''R'' Us problems)
~ nicole : "Complaint" was why I was trying to call.
~ nicole 's review of Toys ''R'' Us customer service
GetHuman: So how would you sum up your experience for GetHuman's Toys ''R'' Us customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ nicole : I WILL NEVER SHOP AT TOYS'R'US AGAIN.UPS LOST MY PACKAGE IN NEW JERSEY I LIVE IN BUFFALO NY. I JUST WANTED MY PACKAGED SHIPPED TO THE STORE NOW SO IF ANYTHING WAS WRONG WITH IT THEY COULD SEE IT RIGHT AWAY. I ORDERED IN STORE ON THE ******** AND STILL HAVENT RECIEVED MY PACKAGE BY UPS OR IN STORE.I'VE BEEN TOLD I NEED TO WAIT * MORE DAYS UNTIL ITS INVESTIGATED. CAN'T CANCEL IT OR HAVE IT SHIPPED TO STORE NOW. ABSOLUTELY JUST WRONG. PLUS I TRACKED IT IT'S STILL IN NEW JERSEY IN CARE OF UPS. SOME HOW ITS MY PROBLEM
GetHuman: Let's quantify your experience contacting Toys ''R'' Us. On a scale of 1 to 5, how easy is it go get help on a Toys ''R'' Us problem?
~ nicole : I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ nicole : I'd give them a four out of five on communication.
GetHuman: And what about Toys ''R'' Us's ability to quickly and effectively address your problem?
~ nicole : For that I would say three out of five.
GetHuman: And finally- any advice for other Toys ''R'' Us customers?
~ nicole : Call them early in the day or late. Don't forget any personal or account information you might need for Toys ''R'' Us to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ nicole taken from his Toys ''R'' Us customer service problem that occurred on November 19th, 2017.