Toys ''R'' Us: I called because the birthday gift I ordered fo...
A Toys ''R'' Us customer review by GetHuman user ~mcharatz from November 24th, 2017
Background on ~mcharatz's case
GetHuman: ~mcharatz - can you tell our other Toys ''R'' Us customers when your case took place?
~mcharatz: Yeah. It was morning, on November 17th.
GetHuman: Did you reach out to Toys ''R'' Us, and if so, how?
GetHuman: And which of these common Toys ''R'' Us customer issues best describes the reason you wanted to talk to them?
(Shows ~mcharatz a list of common Toys ''R'' Us problems)
~mcharatz: "Complaint" was why I was trying to call.
~mcharatz's review of Toys ''R'' Us customer service
GetHuman: So how would you sum up your experience for GetHuman's Toys ''R'' Us customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~mcharatz: I called because the birthday gift I ordered for my * year old, came completely destroyed. I connected in about * minutes (the ONLY good thing about this call) Then they put me on hold for ** minutes. THEN, a lady who did not speak English,attempted and failed to put me on hold again. FINALLY, she came back and told they needed to get a supervisor to help. She then tried AGAIN to put me on hold unsuccessfully. She got back on, thinking I was the supervisor, and described me to myself. I told her that I was in fact the customer and not the supervisor. She apologized and put me on hold again, where I waited ** minutes and hung up. What a wasted day!
GetHuman: Let's quantify your experience contacting Toys ''R'' Us. On a scale of 1 to 5, how easy is it go get help on a Toys ''R'' Us problem?
~mcharatz: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~mcharatz: I'd give them a four out of five on communication.
GetHuman: And what about Toys ''R'' Us's ability to quickly and effectively address your problem?
~mcharatz: For that I would say five out of five.
GetHuman: And finally- any advice for other Toys ''R'' Us customers?
~mcharatz: Call them early in the day or late. Don't forget any personal or account information you might need for Toys ''R'' Us to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~mcharatz taken from his Toys ''R'' Us customer service problem that occurred on November 17th, 2017.