Toys ''R'' Us: I waited for about ***min and had to keep calli...
A Toys ''R'' Us customer review by GetHuman user ~Frustrated and tired from November 26th, 2017
Background on ~Frustrated and tired's case
GetHuman: ~Frustrated and tired - can you tell our other Toys ''R'' Us customers when your case took place?
~Frustrated and tired: Yes I can. It was morning, on November 17th.
GetHuman: Did you reach out to Toys ''R'' Us, and if so, how?
GetHuman: And which of these common Toys ''R'' Us customer issues best describes the reason you wanted to talk to them?
(Shows ~Frustrated and tired a list of common Toys ''R'' Us problems)
~Frustrated and tired: "Cancel order" was why I was trying to call.
~Frustrated and tired's review of Toys ''R'' Us customer service
GetHuman: So how would you sum up your experience for GetHuman's Toys ''R'' Us customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Frustrated and tired: I waited for about ***min and had to keep calling back because I was always prompted to never talk to someone live. And their system is not helpful. Call back and speak to the appropriate dept. Well if I could speak to a live person I maybe able to find out the appropriate dept. Really frustrating and now they are closed so I will have to try in the morning.
GetHuman: Let's quantify your experience contacting Toys ''R'' Us. On a scale of 1 to 5, how easy is it go get help on a Toys ''R'' Us problem?
~Frustrated and tired: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Frustrated and tired: I'd give them a one out of five on communication.
GetHuman: And what about Toys ''R'' Us's ability to quickly and effectively address your problem?
~Frustrated and tired: For that I would say one out of five.
GetHuman: And finally- any advice for other Toys ''R'' Us customers?
~Frustrated and tired: Call them early in the day or late. Don't forget any personal or account information you might need for Toys ''R'' Us to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Frustrated and tired taken from his Toys ''R'' Us customer service problem that occurred on November 17th, 2017.