Toys ''R'' Us: ITEM WENT ON SALE AFTER PURCHASE WAS MADE. IT W...

A Toys ''R'' Us customer review by GetHuman user ~NEGATIVE EXP from November 26th, 2017

Background on ~NEGATIVE EXP's case

GetHuman: ~NEGATIVE EXP - can you tell our other Toys ''R'' Us customers when your case took place?
~NEGATIVE EXP: Yes I can. It was morning, on November 23rd.
GetHuman: Did you reach out to Toys ''R'' Us, and if so, how?
~NEGATIVE EXP: I used the 800-869-7787 number I found for on the GetHuman Toys ''R'' Us customer phone number page I was on: Toys ''R'' Us Customer Service Phone Number
GetHuman: And which of these common Toys ''R'' Us customer issues best describes the reason you wanted to talk to them?
(Shows ~NEGATIVE EXP a list of common Toys ''R'' Us problems)
~NEGATIVE EXP: "Track order" was why I was trying to call.

~NEGATIVE EXP's review of Toys ''R'' Us customer service

GetHuman: So how would you sum up your experience for GetHuman's Toys ''R'' Us customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~NEGATIVE EXP: ITEM WENT ON SALE AFTER PURCHASE WAS MADE. IT WAS A SHOWER GIFT BOUGHT OFF A REGISTRY AND I HAD NO IDEA OF DELIVERY TIME AND WHEN I CALLED TO GET REFUND THEY REFUSED SAYING IT WAS * WEEKS AFTER PURCHASE-I ARGUED THAT WAS NOT RIGHT AND THEY SAID THEY WOULD REVIEW AND GET BACK TO ME AND I NEVER HEARD FROM THEM AGAIN !
GetHuman: Let's quantify your experience contacting Toys ''R'' Us. On a scale of 1 to 5, how easy is it go get help on a Toys ''R'' Us problem?
~NEGATIVE EXP: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~NEGATIVE EXP: I'd give them a one out of five on communication.
GetHuman: And what about Toys ''R'' Us's ability to quickly and effectively address your problem?
~NEGATIVE EXP: For that I would say two out of five.
GetHuman: And finally- any advice for other Toys ''R'' Us customers?
~NEGATIVE EXP: Call them early in the day or late. Don't forget any personal or account information you might need for Toys ''R'' Us to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~NEGATIVE EXP taken from his Toys ''R'' Us customer service problem that occurred on November 23rd, 2017.

Toys ''R'' Us

2.22 of 5 stars | 71 reviews

~NEGATIVE EXP's Toys ''R'' Us Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Toys ''R'' Us, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Toys ''R'' Us in any way.

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