Toywiz.com: I am still waiting to receive a check for * fig...

A Toywiz.com customer review by GetHuman user ~Mr. Edwards from November 19th, 2017

Background on ~Mr. Edwards's case

GetHuman: ~Mr. Edwards - can you tell our other Toywiz.com customers when your case took place?
~Mr. Edwards: Yes I can. It was morning, on November 14th.
GetHuman: Did you reach out to Toywiz.com, and if so, how?
~Mr. Edwards: I used the 877-451-2597 number I found for on the GetHuman Toywiz.com customer phone number page I was on: Toywiz.com Customer Service Phone Number
GetHuman: And which of these common Toywiz.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Mr. Edwards a list of common Toywiz.com problems)
~Mr. Edwards: "Track order" was why I was trying to call.

~Mr. Edwards's review of Toywiz.com customer service

GetHuman: So how would you sum up your experience for GetHuman's Toywiz.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Mr. Edwards: I am still waiting to receive a check for * figures which I sold to them a few days before Thanksgiving. My USPS tracking slip confirms ToyWiz certainly received my merchandise. One of their customer service people said the shipment I sent them is in the warehouse and won't be tended to until after Christmas. Seems like a long delay. After all, I only live about * hours from their site and I'm sure they're able to cash other customers checks and send them their merchandise a lot quicker than I'm getting my money. Aren't I a customer, too? Still waiting here and not happy with their long delay, Christmas or not.
GetHuman: Let's quantify your experience contacting Toywiz.com. On a scale of 1 to 5, how easy is it go get help on a Toywiz.com problem?
~Mr. Edwards: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Mr. Edwards: I'd give them a one out of five on communication.
GetHuman: And what about Toywiz.com's ability to quickly and effectively address your problem?
~Mr. Edwards: For that I would say three out of five.
GetHuman: And finally- any advice for other Toywiz.com customers?
~Mr. Edwards: Call them early in the day or late. Don't forget any personal or account information you might need for Toywiz.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Mr. Edwards taken from his Toywiz.com customer service problem that occurred on November 14th, 2017.

Toywiz.com

1.83 of 5 stars | 3 reviews

~Mr. Edwards's Toywiz.com Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
2 out of 5 stars

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