TracFone Wireless: An actual human, yea. No wait, no hassle, no ph...
A TracFone Wireless customer review by GetHuman user ~another bob from November 26th, 2017
Background on ~another bob's case
GetHuman: ~another bob - can you tell our other TracFone Wireless customers when your case took place?
~another bob: Sure. It was evening, on November 19th.
GetHuman: Did you reach out to TracFone Wireless, and if so, how?
GetHuman: And which of these common TracFone Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~another bob a list of common TracFone Wireless problems)
~another bob: "Pay bill" was why I was trying to call.
~another bob's review of TracFone Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's TracFone Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~another bob: An actual human, yea. No wait, no hassle, no phone tree menu. This is the only number to use to resolve a Tracfone problem
GetHuman: Let's quantify your experience contacting TracFone Wireless. On a scale of 1 to 5, how easy is it go get help on a TracFone Wireless problem?
~another bob: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~another bob: I'd give them a three out of five on communication.
GetHuman: And what about TracFone Wireless's ability to quickly and effectively address your problem?
~another bob: For that I would say four out of five.
GetHuman: And finally- any advice for other TracFone Wireless customers?
~another bob: Call them early in the day or late. Don't forget any personal or account information you might need for TracFone Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~another bob taken from his TracFone Wireless customer service problem that occurred on November 19th, 2017.