TracFone Wireless: Chatting was the only way to redeem my minutes...
A TracFone Wireless customer review by GetHuman user ~NOOK 46 from November 22nd, 2017
Background on ~NOOK 46's case
GetHuman: ~NOOK 46 - can you tell our other TracFone Wireless customers when your case took place?
~NOOK 46: Yes. It was afternoon, on November 15th.
GetHuman: Did you reach out to TracFone Wireless, and if so, how?
GetHuman: And which of these common TracFone Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~NOOK 46 a list of common TracFone Wireless problems)
~NOOK 46: "Add Minutes" was why I was trying to call.
~NOOK 46's review of TracFone Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's TracFone Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~NOOK 46: Chatting was the only way to redeem my minutes that I bought. I waited for two days to have someone call me because the automated system is grossly ineffective for me. Trying to talk with a live person is nearly impossible. I needed to enter a code before I could redeem my minutes which was handled in just a minute through the chat line.
GetHuman: Let's quantify your experience contacting TracFone Wireless. On a scale of 1 to 5, how easy is it go get help on a TracFone Wireless problem?
~NOOK 46: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~NOOK 46: I'd give them a three out of five on communication.
GetHuman: And what about TracFone Wireless's ability to quickly and effectively address your problem?
~NOOK 46: For that I would say four out of five.
GetHuman: And finally- any advice for other TracFone Wireless customers?
~NOOK 46: Call them early in the day or late. Don't forget any personal or account information you might need for TracFone Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~NOOK 46 taken from his TracFone Wireless customer service problem that occurred on November 15th, 2017.