TracFone Wireless: Everything I asked her, she said please allow...
A TracFone Wireless customer review by GetHuman user GetHuman-403726 from November 26th, 2017
Background on GetHuman-403726's case
GetHuman: GetHuman-403726 - can you tell our other TracFone Wireless customers when your case took place?
GetHuman-403726: Sure. It was evening, on November 22nd.
GetHuman: Did you reach out to TracFone Wireless, and if so, how?
GetHuman: And which of these common TracFone Wireless customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-403726 a list of common TracFone Wireless problems)
GetHuman-403726: "Change plan" was why I was trying to call.
GetHuman-403726's review of TracFone Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's TracFone Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-403726: Everything I asked her, she said please allow *-* minutes for me to access that info, then she would come back & say they do not have that answer. She did not know if photos use data or if there is a service fee & she cannot tell me who will be my service provider based on my zip code if I do decide to buy TracPhone. Then she said that due to the extended time of our call, it needs to be turned over to a supervisor but there is no supervisor available. I will NOT be buying a pre-paid phone thru Trac Phone
GetHuman: Let's quantify your experience contacting TracFone Wireless. On a scale of 1 to 5, how easy is it go get help on a TracFone Wireless problem?
GetHuman-403726: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-403726: I'd give them a one out of five on communication.
GetHuman: And what about TracFone Wireless's ability to quickly and effectively address your problem?
GetHuman-403726: For that I would say two out of five.
GetHuman: And finally- any advice for other TracFone Wireless customers?
GetHuman-403726: Call them early in the day or late. Don't forget any personal or account information you might need for TracFone Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-403726 taken from his TracFone Wireless customer service problem that occurred on November 22nd, 2017.