TracFone Wireless: I have had a trac phone for years but lately I...
A TracFone Wireless customer review by GetHuman user GetHuman-316745 from November 27th, 2017
Background on GetHuman-316745's case
GetHuman: GetHuman-316745 - can you tell our other TracFone Wireless customers when your case took place?
GetHuman-316745: Yes I can. It was afternoon, on November 22nd.
GetHuman: Did you reach out to TracFone Wireless, and if so, how?
GetHuman: And which of these common TracFone Wireless customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-316745 a list of common TracFone Wireless problems)
GetHuman-316745: "Device Support" was why I was trying to call.
GetHuman-316745's review of TracFone Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's TracFone Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-316745: I have had a trac phone for years but lately I am fustrated with you-bought a new phone and it won't download messages-tried twice to resolve problem but has not worked last call was disconnected and no one called back-seems like I will have to go to a new service-hard to understand hat they are saying-going back and forth with the same thing-totally fustrated!!!!!
GetHuman: Let's quantify your experience contacting TracFone Wireless. On a scale of 1 to 5, how easy is it go get help on a TracFone Wireless problem?
GetHuman-316745: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-316745: I'd give them a two out of five on communication.
GetHuman: And what about TracFone Wireless's ability to quickly and effectively address your problem?
GetHuman-316745: For that I would say five out of five.
GetHuman: And finally- any advice for other TracFone Wireless customers?
GetHuman-316745: Call them early in the day or late. Don't forget any personal or account information you might need for TracFone Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-316745 taken from his TracFone Wireless customer service problem that occurred on November 22nd, 2017.