TracFone Wireless: I held for ** minutes and when the customer ser...
A TracFone Wireless customer review by GetHuman user ~Batman Texas from November 22nd, 2017
Background on ~Batman Texas's case
GetHuman: ~Batman Texas - can you tell our other TracFone Wireless customers when your case took place?
~Batman Texas: Yes. It was afternoon, on November 15th.
GetHuman: Did you reach out to TracFone Wireless, and if so, how?
GetHuman: And which of these common TracFone Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~Batman Texas a list of common TracFone Wireless problems)
~Batman Texas: "Add Minutes" was why I was trying to call.
~Batman Texas's review of TracFone Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's TracFone Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Batman Texas: I held for ** minutes and when the customer service rep answered they disconnect the line. I am now back in the loop and back on hold once again. I REALLY HATE THEIR CUSTOMER SERVICE!!!
GetHuman: Let's quantify your experience contacting TracFone Wireless. On a scale of 1 to 5, how easy is it go get help on a TracFone Wireless problem?
~Batman Texas: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Batman Texas: I'd give them a one out of five on communication.
GetHuman: And what about TracFone Wireless's ability to quickly and effectively address your problem?
~Batman Texas: For that I would say two out of five.
GetHuman: And finally- any advice for other TracFone Wireless customers?
~Batman Texas: Call them early in the day or late. Don't forget any personal or account information you might need for TracFone Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Batman Texas taken from his TracFone Wireless customer service problem that occurred on November 15th, 2017.