TracFone Wireless: I was calling to get help receiving an addition...
A TracFone Wireless customer review by GetHuman user ~Very Disappointed from November 24th, 2017
Background on ~Very Disappointed's case
GetHuman: ~Very Disappointed - can you tell our other TracFone Wireless customers when your case took place?
~Very Disappointed: Yes. It was evening, on November 18th.
GetHuman: Did you reach out to TracFone Wireless, and if so, how?
GetHuman: And which of these common TracFone Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~Very Disappointed a list of common TracFone Wireless problems)
~Very Disappointed: "Service problem" was why I was trying to call.
~Very Disappointed's review of TracFone Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's TracFone Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Very Disappointed: I was calling to get help receiving an additional ** bonus minutes using promo code *****, and I never did get those bonus minutes, even though they were promised to me in a text I had received from TracFone, even after calling * times. I had been able to receive my additional ** bonus minutes many times before using that promo code, until the last time, when I had needed help, but no matter how many times I kept telling them this, they just kept repeating to me over and over again that this promo code was only good for one use. They just kept repeating this to me, like robots. The second time I called, I had to be transferred twice, once to Tech Support and then again to a supervisor. Then, just when it seemed like the supervisor was going to help me, the call was disconnected. Finally, the third time, I did get to speak to a supervisor, who told me that they were only able to add those additional bonus minutes once, or they would be penalized. Because I had gotten help with thi
GetHuman: Let's quantify your experience contacting TracFone Wireless. On a scale of 1 to 5, how easy is it go get help on a TracFone Wireless problem?
~Very Disappointed: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Very Disappointed: I'd give them a two out of five on communication.
GetHuman: And what about TracFone Wireless's ability to quickly and effectively address your problem?
~Very Disappointed: For that I would say three out of five.
GetHuman: And finally- any advice for other TracFone Wireless customers?
~Very Disappointed: Call them early in the day or late. Don't forget any personal or account information you might need for TracFone Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Very Disappointed taken from his TracFone Wireless customer service problem that occurred on November 18th, 2017.