TracFone Wireless: TRACFONE WORST CUSTOMER SERVICE OF A LIFETIME...
A TracFone Wireless customer review by GetHuman user ~Anon from November 28th, 2017
Background on ~Anon's case
GetHuman: ~Anon - can you tell our other TracFone Wireless customers when your case took place?
~Anon: Yes. It was middle of the night, on November 27th.
GetHuman: Did you reach out to TracFone Wireless, and if so, how?
GetHuman: And which of these common TracFone Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~Anon a list of common TracFone Wireless problems)
~Anon: "Service problem" was why I was trying to call.
~Anon's review of TracFone Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's TracFone Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anon: TRACFONE WORST CUSTOMER SERVICE OF A LIFETIME! July **** *I made the mistake of giving my housebound, immobile aunt- who could not afford a phone- who needed a lifeline- this terrible company's phone. They treated her so blatantly rudely on the phone when she called for help ( I was on the line- * way call from my phone) telling her it wasn't their job to help people who didn't know how to use their phone and insulting her through out the call. Of course there was no higher up to consult as this was "the supervisor"! Evidently he has no boss. Customer "service" that on every call tells an immobile person with no other phone line or communication they have to call from another line to get help! (Despite them being perfectly capable of handling it on a * way call but not wanting to put the effort)*- A circus of handling my complaint-- complete with a call at *AM on the *th OF JULY- AMERICAN HOLIDAY - the epitome of the core of off-shoring your customer "service" & a basic problem
GetHuman: Let's quantify your experience contacting TracFone Wireless. On a scale of 1 to 5, how easy is it go get help on a TracFone Wireless problem?
~Anon: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anon: I'd give them a four out of five on communication.
GetHuman: And what about TracFone Wireless's ability to quickly and effectively address your problem?
~Anon: For that I would say one out of five.
GetHuman: And finally- any advice for other TracFone Wireless customers?
~Anon: Call them early in the day or late. Don't forget any personal or account information you might need for TracFone Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Anon taken from his TracFone Wireless customer service problem that occurred on November 27th, 2017.