TracFone Wireless: The good...it took less than a minute for them...
A TracFone Wireless customer review by GetHuman user ~Orca Wild from November 26th, 2017
Background on ~Orca Wild's case
GetHuman: ~Orca Wild - can you tell our other TracFone Wireless customers when your case took place?
~Orca Wild: Yes I can. It was morning, on November 20th.
GetHuman: Did you reach out to TracFone Wireless, and if so, how?
GetHuman: And which of these common TracFone Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~Orca Wild a list of common TracFone Wireless problems)
~Orca Wild: "Device Support" was why I was trying to call.
~Orca Wild's review of TracFone Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's TracFone Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Orca Wild: The good...it took less than a minute for them to answer. And it was nice to have a person to answer who's primary language is my own! Was put on hold for operator to ask supervisor a question, but not too long. Operator was very helpful. The bad...we have to wait on a new sim card to be shipped from Miami, THEN start working on fixing our problem. Over all, this went better than expected. I started out thinking that there would be an argument or to be told I could not be helped. We are hopeful .....Orca
GetHuman: Let's quantify your experience contacting TracFone Wireless. On a scale of 1 to 5, how easy is it go get help on a TracFone Wireless problem?
~Orca Wild: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Orca Wild: I'd give them a four out of five on communication.
GetHuman: And what about TracFone Wireless's ability to quickly and effectively address your problem?
~Orca Wild: For that I would say one out of five.
GetHuman: And finally- any advice for other TracFone Wireless customers?
~Orca Wild: Call them early in the day or late. Don't forget any personal or account information you might need for TracFone Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Orca Wild taken from his TracFone Wireless customer service problem that occurred on November 20th, 2017.