TracFone Wireless: The rep was VERY nice and helpful! But I think...
A TracFone Wireless customer review by GetHuman user ~New User from November 22nd, 2017
Background on ~New User's case
GetHuman: ~New User - can you tell our other TracFone Wireless customers when your case took place?
~New User: Yup. It was morning, on November 15th.
GetHuman: Did you reach out to TracFone Wireless, and if so, how?
GetHuman: And which of these common TracFone Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~New User a list of common TracFone Wireless problems)
~New User: "Setup service" was why I was trying to call.
~New User's review of TracFone Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's TracFone Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~New User: The rep was VERY nice and helpful! But I think there must be a time limit of how long they can help you* because I'm a new user I had a lot of questions, and my call was disconnected.
GetHuman: Let's quantify your experience contacting TracFone Wireless. On a scale of 1 to 5, how easy is it go get help on a TracFone Wireless problem?
~New User: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~New User: I'd give them a three out of five on communication.
GetHuman: And what about TracFone Wireless's ability to quickly and effectively address your problem?
~New User: For that I would say two out of five.
GetHuman: And finally- any advice for other TracFone Wireless customers?
~New User: Call them early in the day or late. Don't forget any personal or account information you might need for TracFone Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~New User taken from his TracFone Wireless customer service problem that occurred on November 15th, 2017.