TracFone Wireless: This was a total waste of time. They charged m...
A TracFone Wireless customer review by GetHuman user ~Jim Byrne from November 22nd, 2017
Background on ~Jim Byrne's case
GetHuman: ~Jim Byrne - can you tell our other TracFone Wireless customers when your case took place?
~Jim Byrne: Yeah. It was middle of the night, on November 18th.
GetHuman: Did you reach out to TracFone Wireless, and if so, how?
GetHuman: And which of these common TracFone Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~Jim Byrne a list of common TracFone Wireless problems)
~Jim Byrne: "Account access" was why I was trying to call.
~Jim Byrne's review of TracFone Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's TracFone Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jim Byrne: This was a total waste of time. They charged my **m @ ***p and another **m @ ***p for two voice calls that were *m and **s respectively and they say everything is correctly charged? The service person, Vioniel, was an idiot.
GetHuman: Let's quantify your experience contacting TracFone Wireless. On a scale of 1 to 5, how easy is it go get help on a TracFone Wireless problem?
~Jim Byrne: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jim Byrne: I'd give them a two out of five on communication.
GetHuman: And what about TracFone Wireless's ability to quickly and effectively address your problem?
~Jim Byrne: For that I would say three out of five.
GetHuman: And finally- any advice for other TracFone Wireless customers?
~Jim Byrne: Call them early in the day or late. Don't forget any personal or account information you might need for TracFone Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Jim Byrne taken from his TracFone Wireless customer service problem that occurred on November 18th, 2017.