TracFone Wireless: my battery needs to be replaced. the lady I tal...
A TracFone Wireless customer review by GetHuman user ~Russell Paton from November 22nd, 2017
Background on ~Russell Paton's case
GetHuman: ~Russell Paton - can you tell our other TracFone Wireless customers when your case took place?
~Russell Paton: Yes. It was afternoon, on November 14th.
GetHuman: Did you reach out to TracFone Wireless, and if so, how?
GetHuman: And which of these common TracFone Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~Russell Paton a list of common TracFone Wireless problems)
~Russell Paton: "Add Minutes" was why I was trying to call.
~Russell Paton's review of TracFone Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's TracFone Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Russell Paton: my battery needs to be replaced. the lady I talked at tel.* **********. was very helpful. she was a sweetie. thank you.
GetHuman: Let's quantify your experience contacting TracFone Wireless. On a scale of 1 to 5, how easy is it go get help on a TracFone Wireless problem?
~Russell Paton: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Russell Paton: I'd give them a three out of five on communication.
GetHuman: And what about TracFone Wireless's ability to quickly and effectively address your problem?
~Russell Paton: For that I would say four out of five.
GetHuman: And finally- any advice for other TracFone Wireless customers?
~Russell Paton: Call them early in the day or late. Don't forget any personal or account information you might need for TracFone Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Russell Paton taken from his TracFone Wireless customer service problem that occurred on November 14th, 2017.